Privacy policy

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Privacy Policy

Last updated: July 3, 2026

Korevo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Korevo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use our products or services or visit our websites, through the use of cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. We use your personal information to process your payments, fulfill your orders, manage your account, arrange for shipping, facilitate returns and exchanges, and create a customized shopping experience for you.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, including sending promotional communications by email and showing you relevant advertisements on other websites based on your activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect or take action regarding fraudulent or malicious activity.
  • Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, and enforce our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify, vendors and other third parties who perform services on our behalf including payment processing, data analytics, customer support, fulfillment and shipping.
  • With business and marketing partners to provide marketing services and advertise to you.
  • When you direct or consent to our disclosure of certain information to third parties.
  • In connection with a business transaction such as a merger or bankruptcy, or to comply with applicable legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy at privacy.shopify.com/en.

Third Party Websites and Links

The Services may provide links to websites operated by third parties. We are not responsible for the privacy or security of such sites and recommend you review their privacy policies independently.

Children's Data

The Services are not intended for children under the age of 16 and we do not knowingly collect personal information from children under 16.

Security and Retention of Your Information

No security measures are perfect or impenetrable and we cannot guarantee perfect security. We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct, or receive a copy of the personal information we hold about you. You may also have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes. If you reside in the EEA or United Kingdom, you additionally have the right to object to or restrict processing, and to withdraw consent at any time.

To exercise any of these rights, contact us at support@trykorevo.com.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. If you reside in the EEA, you also have the right to lodge a complaint with your local data protection supervisory authority.

International Transfers

We may transfer, store and process your personal information outside the country where you reside. Where required, we rely on the European Commission's Standard Contractual Clauses for transfers outside the EEA.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this website and update the date above.

Contact

Korevo

Vor den Specken 8

30926 Seelze, Germany

Email: support@trykorevo.com

Website: trykorevo.com

Business hours: Monday to Friday, 09:00 to 17:00 CET

Disclaimer The Korevo™ Hip Relief Wrap is a consumer wellness device. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Results may vary. If you have a medical condition or are under medical care, consult your healthcare provider before use.

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