Refund policy
Refund Policy
Important Information
60 days to initiate returns upon receipt
7 days to process refunds
No restocking fees
Return shipping is covered by the customer
You have the right to return your order within 60 days of receipt. Please be aware that we require returned items to meet certain criteria. The item must be unused, in its original condition, and in its original packaging. You may receive the product and decide it is not what you wanted, but items that show signs of use cannot be returned.
Return Process
If your item meets the return criteria mentioned above, you may begin your return process by reaching out to support@trykorevo.com. Our customer support team will instruct you how to proceed and provide you with all the necessary information, including the return address.
Please securely pack your item and when sending, choose a delivery service that provides a tracking code, which you should then share with our customer support team. We want to make sure your return does not get lost.
Delayed Orders
If the maximum time limit for processing and dispatching your order has expired and your order has still not arrived, please do not panic. Allow up to 2 additional business days and use your tracking code to check the status. If your parcel has still not arrived, please contact us quoting your order number and we will investigate immediately.
Damaged or Wrong Items
If your package arrives damaged or you receive the wrong item, please immediately take a photo as evidence of the contents and the damage. Send it to support@trykorevo.com along with your order number so that we can find a suitable solution for you as quickly as possible. Please be aware that any return shipping fee must be covered by the customer.
Unclaimed or Refused Parcels
If a parcel is not accepted or not collected from the post office, it will be automatically returned to our warehouse. In such cases, we reserve the right to deduct a fee of $20 from the refund amount.
Contact
Korevo
Vor den Specken 8
30926 Seelze
Germany
Email: support@trykorevo.com
Website: trykorevo.com
Business hours: Monday to Friday, 09:00 to 17:00 CET