Shipping policy
Shipping & Return Policy
Order Deadline
All orders must be placed by 12:00 GMT to begin processing on the same business day.
Order Processing
Orders are processed within 1 to 3 business days, Monday to Friday.
Order Dispatch & Delivery Time
Orders are dispatched within 7 to 11 business days, Monday to Friday, after processing. Delivery times may vary based on destination.
Important Notes
Delivery timelines may be affected by local customs or holidays. Tracking information will be provided once your order is dispatched.
Order Process
As soon as you have placed your order, you will receive an order confirmation by email. This means your order is in our system and we have started processing it. It takes our team 1 to 3 business days to prepare your order. Please then allow 7 to 11 business days for the order to reach you.
Order Tracking
You will receive an email confirmation when we have dispatched your order. In the same email you will receive a unique tracking code so you can follow your package at any time.
Delayed Orders
If the maximum time for processing and dispatch has passed and your order has not yet arrived, please allow up to 2 additional business days and use your tracking code to check the status. If your parcel has still not arrived, please contact us with your order number and we will look into it immediately.
Damaged or Wrong Items
If your package arrives damaged or you receive the wrong item, please take a photo of the contents and the damage immediately. Send it to support@trykorevo.com along with your order number and we will find a solution for you as quickly as possible.
Returns & Refunds
90 days to initiate a return
7 days to process your refund
No restocking fees
Return shipping is covered by the customer
You have the right to return your order within 90 days of receipt. Returned items must show no signs of use, must be unwashed, and must have original packaging intact. You are welcome to open and inspect the product, but items that have been used cannot be returned.
Return Process
If your item meets the return criteria above, begin your return by contacting us at support@trykorevo.com. Our support team will provide you with all necessary instructions and the return address. Please pack your items securely and use a delivery service that provides a tracking number, which you should share with our support team so we can monitor the return.
Contact
Korevo
Vor den Specken 8
30926 Seelze
Germany
Email: support@trykorevo.com
Website: trykorevo.com
Business hours: Monday to Friday, 09:00 to 17:00 CET